Manage article types

Users with the Manage Site Settings administrative permission can add article types to categorize knowledge base documents, such as solutions, troubleshooting, and policies.

To add an article type:

1. Select Settings > Manage Article Types. The Manage Article Types page appears.
   
2. Click + Add a new article type. A pop-up appears.
   
3. Enter a unique Article Type Name.
4. Click Save.

To edit an article type:

1. Select Settings > Manage Article Types. The Manage Article Types page appears.
2. Next to the article type you want to edit, click .
3. Update the Article Type Name.
4. Click Save.