Marsha Hammer
- Total activity 24
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Activity overview
Latest activity by Marsha Hammer-
Marsha Hammer created an article,
Use AI email ticketing
AI email ticketing streamlines request intake by converting incoming requests into categorized, summarized tickets. This reduces the time technicians spend manually entering details.When a request ...
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Marsha Hammer created an article,
Use the Knowledge Base
The Knowledge Base is an internal documentation hub for IT teams to document solutions, standard procedures, and troubleshooting guides. Articles support rich-text formatting, images, and various f...
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Marsha Hammer created an article,
Manage article types
Users with the Manage Site Settings administrative permission can add article types to categorize knowledge base documents, such as solutions, troubleshooting, and policies.To add an article type:S...
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Marsha Hammer created an article,
Manage circulation rules
Circulation rules let you automate your asset checkout policies. You can set up rules based on asset type, user role, and building to define asset due dates and overdue charges. These rules apply w...
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Marsha Hammer created an article,
Check out assets
Check out assetsIf you have the Edit Assigned User permission, you can check out assets.To check out assets: Select Assets > Check-Out Assets. The Check-Out Assets page appears. In the Assign To f...
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Marsha Hammer created an article,
Work Orders March 2026 26.1 Release Notes
Dashboard updateMore changes have been made to the Dashboard page since its redesign in the 25.6 release. It now includes: Service level agreements in the 'Open requests' widget. A Requests widget ...
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Marsha Hammer created an article,
Follett Software Ops app
The Follett Software Ops app lets you submit, view, and approve requests, and view and scan assets. There is a Home tab, Requests tab, Assets tab, and Scan functionality. You can also update the st...
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Marsha Hammer created an article,
Work Orders January, 2026 25.6 Release Notes
View the 25.6 Release Notes - January 2026 Introducing IT Asset ManagerThe newest Follett Software product is IT Asset Manager. Use it to manage all your technology devices. Students and staff can ...
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Marsha Hammer created an article,
Manage Asset Transfers
To save money, your districts can move assets from one building to another where they are needed. You can track the assets throughout the transfer process.To initiate a transfer, users need the Mas...
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Marsha Hammer created an article,
Initiate an asset transfer
You can move assets from one building to another, while tracking the assets during the transfer process. To initiate a transfer:Users the Mass Update Administrative Permission can initiate a transf...