Marsha Hammer
- Total activity 29
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Activity overview
Latest activity by Marsha Hammer-
Marsha Hammer created an article,
Import users
With the Manage Users and Permissions administrative permission, you can import users from an Excel spreadsheet to create new users and update existing ones. This lets you add and maintain user inf...
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Marsha Hammer created an article,
Mass update users
Users with the Mass Update and Manage Users and Permissions administrative permissions can update multiple users at once. Important: A mass update cannot be undone. To mass update users: Select U...
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Marsha Hammer created an article,
Manage API keys
API keys allow approved third-party applications to authenticate with on behalf of a specific user. If you have the Manage Site Settings administrative permission, you can manage API keys.Note: To ...
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Marsha Hammer created an article,
Use the Facilities AI Assistant
The Facilities AI Assistant answers product-focused questions, such as how many requests are open or how many assets are checked out. Note: To access the assistant, an administrator must grant yo...
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Marsha Hammer created an article,
Manage subtasks on a request
Subtasks let you break a request into smaller, trackable work items. On a parent request, the Subtasks tab shows all related subtasks. Any subtask marked as required must be completed before the pa...
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Marsha Hammer created an article,
Use AI email ticketing
AI email ticketing streamlines request intake by converting incoming requests into categorized, summarized tickets. This reduces the time technicians spend manually entering details.When a request ...
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Marsha Hammer created an article,
Use the Knowledge Base
The Knowledge Base is an internal documentation hub where IT teams can create and manage solutions, standard procedures, and troubleshooting guides. Articles support rich text, images, and a variet...
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Marsha Hammer created an article,
Manage article types
Users with the Manage Site Settings administrative permission can add article types to categorize knowledge base documents, such as solutions, troubleshooting, and policies.To add an article type:S...
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Marsha Hammer created an article,
Manage circulation rules
Circulation rules let you automate your asset checkout policies. You can set up rules based on asset type, user role, and building to define asset due dates and overdue charges. These rules apply w...
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Marsha Hammer created an article,
Check out assets
Check out assetsIf you have the Edit Assigned User permission, you can check out assets.To check out assets: Select Assets > Check-Out Assets. The Check-Out Assets page appears. In the Assign To f...