To create Teams in ML Work Orders, you will need the administrative permission for "Manage Users and Permissions"
Teams will allow you to set up groups of people who share similar skills to work on/troubleshoot specific work orders. For example, you may want to make a Team for your Software applications in your district or a team for HVAC or Pest control related work orders.
Once you create Teams you can add them to Auto Assignments/Auto Notify setup, as well as being able to manually assign Teams to Work Orders.
To Navigate to Create/Manage Teams, on the left side menu, go to Users -> Manage Teams
Creating New Teams
- Select
- Add a Team Name
- Apply the Team to Request Type(s)
- Note: Leaving this blank will apply this Team to All Request Type(s)
- Add User(s)
- Select Save!
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