ML Work Orders May 2025 Release Notes (25.2 Release)

Enhanced Reporting Dashboards

ML has revamped its dashboards inside ML Work Orders. Previously, we used a third-party tool to generate these, but it caused difficulties with data updates and troubleshooting, so we built our own. Please click HERE to learn more. 

Ability to Add Charges in ML Work Orders

When an Asset/Device is damaged, you can now log a charge on a request, as well as directly from our user detail page. Along with this feature, we created a new permission section for charges in the edit role page, "Manage Charges" and "View Charges" are the two permissions. Users will have the ability to create charge types, set a charge amount, and include any waived amounts.

Please click HERE to learn more

Left Side Menu Dashboard page has Filtering Capabilities

The Left Side Menu Dashboard now can filter requests based on request type and by building. This way, you can update the dashboard view so you can narrow down your focus to the important requests! Please click HERE to learn more

You can now make Procedure Steps Required for your Requests (Work Orders)

Admins can now indicate if a procedure should be required on a request (work order) before completing the request. This can be done on the Edit Procedure Page in ML Work Orders.

If a procedure is required on a request (work order):

• When opening a request that has incomplete required procedures, it will open on the Procedures tab instead of the Details tab.
• The Procedures tab will be highlighted in red.
• On the Procedures Tab "Required*" text will display next to the "Begin Steps" button as well.

Please click HERE to learn more

You can now Check-Out and Check-In Assets via Serial Number

Checking out and in has become easier for Facilities and Technology Assets! If you have an unreadable barcode on an asset, you now have the option to search for the asset via name and serial number, as opposed to name and Barcode only. This update applies to both the Asset -> Check-Out Assets page and the Assets -> Check-In Assets page.

Please click HERE to learn more about Check-Out Assets.

Please click HERE to learn more about Check-In Assets.

Mass Updating Requests now includes Request Categories

The rollout of our new Walkthrough Mode for request submission last fall included the creation of request categories within ML Work Orders. Users can now use our Mass Update feature to update Request Categories on Requests. Please click HERE to learn more.

History Log Tracking Enhancements

To help empower admins to give them more data to troubleshoot issues, we have created a history tracking log for the following areas of the product that tracks what updates were made, who made the update, and when.

• Roles
  • All changes are tracked for a given Role.
  • Please click HERE to learn more.
• Request Type
  • All changes are tracked for a given Request Type.
  • Please click HERE to learn more.
• User Account
  • All changes are tracked for a given User. This includes field changes, role updates and administrative permission updates.
  • Please click HERE to learn more.