Delete a Work Order

With the Can Delete Requests administrative permission, you can delete one request or multiple requests (using mass delete). You can also view deleted requests.

To delete an individual request:

1. Select Requests > View All Requests.

2. Find a request by searching or using a filter(s).
   
    

   Note: To view all requests, in the column of your choice, click . In the filter () section, select Check All, and then click Filter.

3. Click the Request ID for the request you want to delete.
4. Select Actions > Delete.
   
5. On the confirmation pop-up, click Yes. 
   
6. Click OK.  
   
    

To mass delete requests:

1. Select Requests > View All Requests.

2. Find a request by searching or using a filter(s). 

   Note: To view all requests, in the column of your choice, click . In the filter () section, select Check All, and then click Filter.

3. Do one of the following:
   • In the row of each of the requests you want to delete, select the checkbox.
   • To select all items on a page or all items across all pages, click at the top of the Select all column.  

   • Note: After you click the drop-down (), a banner at the top of the page indicates the number of items selected. To remove the selection, click Clear in the banner.

4. Select Actions > Delete. A Delete - WARNING pop-up appears. 
   
    

   Note: Requests with logged labor hours, files, or transactions cannot be deleted.

5. Type Delete into the text field.
6. Click Delete.
7. Click OK on the confirmation.

To view deleted requests:

Select Requests > Deleted Requests.