Manage business hours

If you use service level agreements (SLA), you can set up business hours, and then add or edit an SLA so breach notifications are not sent during off hours. 
Users with the Manage Site Settings administrative permission can set up business hours. 

To set business hours:

1. Select Settings > Manage Business Hours. 
   
2. For each day of the week technicians will handle requests, set the toggle to on. 
3. Use the From and To drop-downs to select the hours technicians are available. 
4. Click Save.

You can now add or edit an SLA, and select if it will respect these business hours.