ML Work Orders™ Admin users will have the ability to add an internal note to a Work Order. When entering a note on a Work Order request, there may be times in which you want to send a note to the other users working internally on the work order, but not the actual requestor.
1. Select the work order that you would like to add the note to by clicking the Work Order ID Button.
2) Enter the Note in the Notes text area.
4) Select the Internal checkbox.
5) Select the Save Note button to Save an Internal Note without sending an email. Select the Save and Email Note button to Save an Internal Note and send a notification to the internal users associated with the work order.
Note: You can also enter a note and select the Complete button at the top of the page to save the note and mark the work order as completed at the same time.