MLWorkOrders™ Software Responding To Work Order Requests from MasterLibrary.Com, LLC on Vimeo.



There are three possible ways for authorized ML Work Orders™ Software district users to respond to submitted Work Order Requests:

  1. Approve the Request (with optional notes)
  2. Decline the Request (with optional notes)
  3. Put On Hold (pending more information, parts, or funding)


Responding to WOs

1. Approve the Request


When a Request is submitted, you will receive an email alerting you to the submission.


Work Order Approval Email


  1. Select the link in the email message to open a browser window with your ML Work Orders™ login screen.
  2. Log into the software. Your Manage Requests index screen will be displayed.


Approve From The Manage Work Orders Screen


You can approve the submitted Request by clicking into the work order and selecting the Approve Work Order button.


If you want to additional notes:


Select the (Edit Notes) Edit Icon next to the Notes field, enter the text, and select the Save Note button.


Enter Notes


2. Decline the Request


When a Request is submitted, you will receive an email alerting you to the submission.

  1. Select the link in the email message to open a browser window with your ML Work Orders™ login screen.
  2. Log into the software. Your Manage Work Orders index screen will be displayed.
  3. Select the Decline Work Order Button

3. Put the Request On Hold


On Hold is another command button that appears on the work orders details screen. This command can be used if you need additional information from the requestor, you are awaiting parts to complete the work order, or you are awaiting funding.


District staff can then select the Remove Hold button once the hold is no longer needed.