MLWorkOrders™ Software Responding To Work Order Requests from MasterLibrary.Com, LLC on Vimeo.



There are three possible ways for authorized ML Work Orders™ Software district users to respond to submitted Work Order Requests:


1. Approve the Request (with optional notes.)

2. Decline the Request (with optional notes.)

3. Put On Hold (pending more information, parts, or funding.)




Manage the Request


1. When a Request is submitted, an email alerting you to the submission will be sent.


2. Select the link in the email message to open a browser window with your ML Work Orders™ login screen.


3. Log into the software. The Manage Requests index screen will be displayed.



Approve From The Manage Work Orders Screen


1. Once logged into ML Work Orders™ select Admin > Work Orders > Manage Work Orders.


The Work Order Admin page will be displayed. 




2. Select a work order and select the Approve Work Order button.


3. If you want to additional notes; select the Edit Icon (Edit) next to the Notes field, enter the text, and select the Save Note button.




Decline the Request


When a Request is submitted, you will receive an email alerting you to the submission.


1. Once logged into ML Work Orders™ select Admin > Work Orders > Manage Work Orders.


2. Click into the work order and select the Decline Work Order button.


3. If additional notes are needed, select the Edit Icon (Edit) next to the Notes field, enter the text, and select the Save Note button.




3. Put the Request On Hold


This command can be used if you need additional information from the requestor, you are awaiting parts to complete the work order, or you are awaiting funding.


1. Once logged into ML Work Orders™ select Admin > Work Orders > Manage Work Orders.


2. Select the work order and select the On Hold button.


3. If additional notes are needed, select the Edit Icon (Edit) next to the Notes field, enter the text, and select the Save Note button.


District staff can then select the Remove Hold button once the hold is no longer needed.