MLWorkOrders™ Software Responding To Work Order Requests from MasterLibrary.Com, LLC on Vimeo.



There are three possible ways for authorized ML Work Orders™ Software district users to respond to submitted Work Order Requests:


1. Approve the Request (with optional notes.)

2. Decline the Request (with optional notes.)

3. Put On Hold (pending more information, parts, or funding.)




Logging in via the Work Order Email


1. When a Request is submitted, an email will be sent to the appropriate administrators.


2. Select the login link within the email.


3. Login to the software. The Manage Requests index screen will be displayed.



Approve from the Open Work Orders Screen


1. Once logged into ML Work Orders™ select Work Orders > Open Work Orders.


The Work Order Admin page will be displayed. 



2. Select a work order and select the Approve button.


3. If you are the final Approver, you will be brought to the Assignment page in which you can select the appropriate staff member(s) to assign the work order to.




Decline the Request


When a Request is submitted, you will receive an email alerting you to the submission.



1. Once logged into ML Work Orders™ select Work Orders > Open Work Orders.


2. Click into the work order and select the Decline button. You can enter a reason within the notes box before selecting the Decline button which will send the note along with the declined email.





3. Put the Request On Hold


This command can be used if you need additional information from the requestor, you are awaiting parts to complete the work order, or you are awaiting funding.


1. Once logged into ML Work Orders™ select Work Orders >Open Work Orders.


2. Select the work order and select the On Hold button.


District staff can then select the Remove Hold button once the hold is no longer needed.